Contact

Please read our General Terms and Conditions carefully. These General Terms and Conditions govern your access, use and orders placed at www.walldesignworks.com and its mobile sites (collectively, the “Site”) as well as the provision and sale of products and services by Wall DesignWorks and/or its affiliates, as the context may require (“Wall DesignWorks.” “we,” “us,” or “our”). Additionally, you should review our Privacy and Cookie Policy.

Our Product-Specific Terms

Please read our additional Product-Specific Terms that shall apply to the products and services listed below (“Product-Specific Terms”). Where there is a difference between the General Terms and Conditions and these Product-Specific Terms, the Product-Specific Terms shall take precedence.

Websites (including site builder, domain name registration and hosting) are subject to our Websites Terms and Conditions.

1. Applicability
   1. By accessing or using this Site and its related software tools, applications or any other Wall DesignWorks service, you agree to be bound by the terms of our Privacy and Cookie Policy, the Product-Specific Terms and the following General Terms and Conditions (“Wall DesignWorks Terms”) and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services of this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Wall DesignWorks Terms.
   2. Every offer of a Wall DesignWorks product and/or service on our Site as well as every transaction, order and agreement that is concluded through our Site is governed by our Wall DesignWorks Terms.
   3. The applicability of any terms and conditions of the customer or any third party on behalf of the customer is expressly dismissed and shall not apply, even if Wall DesignWorks has not specifically rejected them.
   4. Wall DesignWorks reserves the right to make changes to this Site and to these Wall DesignWorks Terms at any time without prior notice. You should review these Terms of Use each time you access this Site.
2. Your Account
   1. Before you can place an order online, you must have a Wall DesignWorks account which is created by completing the registration form on the Site. The customer will at all times be responsible for each and every use of the account. Wall DesignWorks has the right to refuse any request made by you and to close your Wall DesignWorks account immediately in the event of any breach of these Wall DesignWorks Terms.
3. Terms of Sale
   1. All our offers and promotions are without any obligation and subject to availability and confirmation of the order. An agreement between you and Wall DesignWorks is subject to our acceptance of the order and will be formed when you receive the Order Confirmation by email.
4. Copyrighted Materials for Limited Use
   1. This Site contains graphics, photographs, images and other information (referred to herein as “Content”). This Site and all Content are the copyrighted property of Wall DesignWorks or the copyrighted property of parties from whom Wall DesignWorks has licensed such property. All rights in this Site and its Content are reserved worldwide.
   2. It is strictly prohibited to retain, copy, distribute, publish, or use any portion of the Content except as expressly allowed in these Wall DesignWorks Terms.
   3. Wall DesignWorks reserves the right to add to, delete from, or modify any part of Content at any time without prior notice. Any modifications to Content, whether by You or Wall DesignWorks remain the property of Wall DesignWorks and its licensors.
5. Use of our Site and its Content
   1. You are granted permission to access and use this Site and its Content for the sole purpose of preparing, evaluating, and ordering products or services solely through Wall DesignWorks (referred to herein as “Products”). No other download, retention, use, publication, or distribution of any portion of the Content is authorized or permitted. Obtaining Products from Wall DesignWorks does not entitle you to use any portion of Content apart from the finished Products as they are supplied by Wall DesignWorks.
   2. You agree to use this Site in a responsible manner that is in full compliance with these Wall DesignWorks Terms and with your local laws and regulations, including export and import regulations.
   3. Without limitation, no portion of Content may be utilised as a trademark or service mark, for any pornographic use, for any unlawful purpose or use, to defame any person, to violate any person’s right of privacy or publicity, to infringe upon any copyright, trade name, trademark, service mark or other intellectual property right of any person or entity.
   4. You agree that you will not use the Site to produce Products that are offensive, unlawful, harassing, libellous, threatening, harmful, obscene, malicious or otherwise objectionable.
   5. Wall DesignWorks reserves the right, in Wall DesignWorks’ sole discretion, to refuse to accept any content provided by you to Wall DesignWorks or to process any order at any time and for any reason. Wall DesignWorks also may terminate its service to and/or the accounts of customers found to be using Wall DesignWorks to engage in undesirable activities or otherwise violating these Wall DesignWorks Terms. You agree that Wall DesignWorks shall have no liability of any kind to you or to any third party arising from such refusal or termination.
   6. You are solely responsible for your use of Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorisations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products, including any third party material made available via a third party design service which may be accessed via the Site.
   7. By placing an order on this Site, you warrant that you have all necessary permission, right and authority to place the order and you authorise Wall DesignWorks to produce the Products on your behalf. You grant Wall DesignWorks the right to copy, modify, distribute, use, create derivative works of and vectorise any content you have uploaded for the purpose of fulfilling your order and/or marketing products or services to you. Moreover, you warrant that you have sufficient rights to permit Wall DesignWorks to copy, distribute, use, modify, create derivative works of and vectorise any uploaded content for the purpose of fulfilling your order and/or marketing products or services to you.
   8. You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.
6. Transfer of Title
   1. The customer agrees that the risk of loss and title for any printed Product pass to you upon our delivery to our carrier.
   2. For any Product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either (a) at the time we transmit the Product via email or other electronic communication addressed to the customer or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the Site.
7. Right of withdrawal
   1. The statutory right of withdrawal (or cancellation right) that applies to consumers who enter into distance selling contracts, allowing the withdrawal from (or cancellation of) a contract within 14 days from receipt of their products without giving any reason or incurring any costs, does not apply to the supply of goods made to the consumer´s specifications or clearly personalised.
   2. The products ordered from Wall DesignWorks are customized by the customer and you can therefore not exercise your right of withdrawal.
   3. For these products and when you are a consumer, you can exercise your right of withdrawal from the agreement we entered into within 14 days from receipt of your order without giving any reasons. If this period expires on a Saturday, Sunday or a public holiday, it is extended until the next business day. To exercise this right of withdrawal that applies solely to the above mentioned products, please send us a letter or use the Contact-Us page, specifying your name, physical address, phone number, email address, order number and which products you wish to return. We will contact you after we have received your request to determine if the right of withdrawal applies to you as a consumer and the involved products. We will also inform you how we wish you to return the products. Please note that you will be responsible for choosing the shipping method and carrier. All returns are at your own risk and expenses. Once we have received the products undamaged and in their original packaging, Wall DesignWorks will refund without delay and no later than 30 days from the date on which this right was exercised, the paid purchase price of the returned products excluding the original delivery costs as well as the costs of returning the products.
8. Indemnification
   1. You agree that you shall indemnify Wall DesignWorks and all parties from whom Wall DesignWorks has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Wall DesignWorks Terms or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material that was not part of the standard Site Content and that you uploaded or otherwise provided to Wall DesignWorks or incorporated into Products. As to clause (ii), you agree that we have the right to control the defence of any such suit, claim or demand.
9. Disclaimer of Warranty
   1. THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. WHILE WE MAKE REASONABLE EFFORTS TO ACCURATELY DISPLAY THE ATTRIBUTES OF PRODUCTS, WE DO NOT WARRANT THAT PRODUCT DESCRIPTIONS ARE ACCURATE, RELIABLE AND ERROR-FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.
   2. Some jurisdictions may provide you with certain warranties or guarantees that cannot be excluded by contract ("consumer guarantees"), or only limited in certain circumstances, and nothing in these Wall DesignWorks Terms alter those consumer guarantees if it is illegal for Wall DesignWorks to do so. If those consumer guarantees apply to you, and Wall DesignWorks cannot legally exclude those consumer guarantees, then to the maximum extent permitted by law, Wall DesignWorks: (1) excludes or limits those consumer guarantees; and (2) limits its liability at the option of Wall DesignWorks to the following: (a) in the case of services, the supply of the services again or the payment of the cost of having the services supplied again; (b) in the case of goods, the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or acquiring equivalent goods; or the payment of the cost of having the goods repaired.
   3. Wall DesignWorks’ Satisfaction Guarantee is valid for 5 years following your purchase. If you request a refund, the time it takes for your refund to arrive may depend on your bank. In most cases, you should receive your refund within 30 days. Certain circumstances are beyond Wall DesignWorks’ control and may not be covered by the Satisfaction Guarantee. Please note that we cannot be responsible for: Spelling, punctuation or grammatical errors made by the customer, inferior quality or low-resolution of uploaded images, design errors introduced by the customer in the image creation process, errors in user-selected options such as choice of material, dimensions, bleed and damage to the products arising after delivery to the customer. Please preview your designs carefully and correct any mistakes prior to placing your order. Wall DesignWorks does not proof documents created by its customers prior to processing.
10. Limitation of Liability

IN NO EVENT SHALL WALL DESIGNWORKS OR ITS LICENSORS, SUPPLIERS, OR VENDORS, OR THE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS OF ANY OF THEM, BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT WALL DESIGNWORKS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SITE OR OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM WALL DESIGNWORKS OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL WALL DESIGNWORKS BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORISED USE OF THIS SITE OR ITS CONTENT OR OUR SUPPLIED PRODUCTS OR SERVICES. IF YOU LIVE IN A COUNTRY OR STATE THAT DOES NOT ALLOW ANY OF THE FOREGOING EXCLUSIONS OR LIMITATIONS OF LIABILITY OR ANY OF THE DISCLAIMERS OF WARRANTIES IN THE ABOVE SECTION, SUCH EXCLUSIONS OR LIMITATIONS WILL NOT APPLY TO YOU BUT ONLY TO THE EXTENT SUCH EXCLUSIONS OR LIMITATIONS ARE NOT ALLOWED. IN SUCH CASE, SUCH EXCLUSIONS OR LIMITATIONS SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

11. Site Feedback

Any comments, suggestions, proposals or other feedback (collectively “Feedback Information”) provided to Wall DesignWorks in connection with the operation or content of this Site shall be provided by the submitter and received by Wall DesignWorks on a non-confidential basis. All such comments, suggestions, and other information shall become the exclusive property of Wall DesignWorks. By submitting any such information to Wall DesignWorks, you agree that you are transferring and assigning, at no charge, all of your right, title and interest in the information, including all copyrights and other intellectual property rights. You agree that Wall DesignWorks shall be free to use such information on an unrestricted basis./p>

12. Privacy and our Use of Cookies

Wall DesignWorks has set out in its Privacy and Cookie Policy how we collect, use, disclose, store and protection the information that you submit to us during the use of our Site. This Privacy and Cookie Policy applies to every Site visit, every use of our services, and every transaction and agreement that is concluded through our Site.

13. Miscellaneous

You must be at least 18 years old or otherwise have parent or guardian permission to use this Site. By using this Site, you represent and warrant that you are at least 18 years old or have that permission. In the event any provision hereof is found to be unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to allow enforceability of the provision as so limited, or, if a deemed modification is not satisfactory in the judgment of that court, the unenforceable provision shall be deemed deleted, and the validity and enforceability of the remaining provisions shall not be affected thereby.

14. Governing Law, Jurisdiction and Dispute Resolution
    1. The party you are contracting with and the seller of the products and services offered and sold on this Site is Wall DesignWorks, a business name of Typecraft Limited company organised under the laws of the Republic of Ireland with its Office in Dublin, Ireland.
    2. All issues related to the protection, infringement, or misuse of copyrighted materials shall be governed by the copyright laws of the United States of America. All other matters relating to your access to or use of this Site shall be governed by the laws of the Republic of Ireland. You agree that the United Nations Convention on Contracts for the International Sale of Goods will not apply to any sale under these Wall DesignWorks Terms.
    3. Any legal action or proceeding relating to or arising from your access to or use of this Site shall be instituted in Dublin, Ireland. You agree to submit to the jurisdiction of courts sitting in Dublin, Ireland and agree that venue in these courts is proper in any such legal action or proceeding. You also agree that you not assert, in any legal action or proceeding involving Wall DesignWorks, that a court sitting in Dublin, Ireland is an inconvenient forum for such legal action or proceeding.
    4. Some jurisdictions provide for certain warranties, like the implied warranty of merchantability, fitness for a particular purpose and non-infringement. To the extent permitted by law, we exclude all warranties. When permitted by law Wall DesignWorks and Wall DesignWorks’ suppliers and distributors, will not be responsible for lost profits, revenues, or data, financial losses or indirect, special, consequential, exemplary, or punitive damages.
    5. We recognise that in some countries, you might have legal rights as a consumer. If you are using the services for a personal purpose, then nothing in these terms or any additional terms limits any consumer legal rights which may not be waived by contract.
    6. The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be accessed here: http://ec.europa.eu/odr.

Updated Nov 25, 2020

We value your privacy and appreciate that you trust us to protect that information. This Privacy and Cookie Policy explains what information we collect from you, why we collect it, and how we protect it. It also summarises your rights and tells you how you can exercise those rights, including by contacting Wall DesignWorks’ Customer Care.

However, this policy does not apply to information about you collected by third-party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these third-party websites is subject to their own privacy policies.

Download the PDF version of this page

Who we are

The party referred to as “we” or “our” in this Privacy and Cookie Policy is Wall DesignWorks, located in Dublin, Ireland.

If you have general questions about the website or would like to update your marketing preferences or make changes to your information, please go to the “Contact Us” page on this website to contact our Customer Care team. 

What information do we collect?

This section of our Privacy and Cookie Policy describes the categories of information collected by Wall DesignWorks, whether collected automatically or provided voluntarily by you.

Information collected automatically:

• your IP address;
• the internet browser and device you use;
• data passed through applications you may download via our website;
• the date and time you visit, and how you use our website and access its content;
• if you place any orders, your purchase and payment history.

If you are a registered Wall DesignWorks customer, we link this automatically-collected data to the other information we collect about you described below. We use this information for a variety of purposes described below.

Information you provide when you create an account or make a purchase:

• name
• contact details (such as e-mail address, physical address, telephone numbers)
• password
• payment information (such as credit card or bank account details)

Information you provide when you personalize a product:

When you personalize a product on our website, you may provide text or images that contain personal information.

Information you provide if you write a review, enter a contest or contact Customer Care:

If you provide any additional personal information when reviewing a product, our processing of all such information is governed by the applicable Ratings and Reviews Terms and Conditions. Please note that reviews posted on our website are public, so only include information you are comfortable with sharing publicly.

When you enter a contest or prize drawing, you may share information about and we may publicly disclose that information if you are the winner.

You may also provide personal information when you contact our Customer Care agents. 

You have the option not to provide personal information. However, doing so may prevent you from using some of our website features or placing orders for our products. Similarly, if you decline to let us place certain cookies on your device, our website will only have limited functionality (see more information about cookies below).

The website is not meant for use by children under the age of sixteen and children under that age are prohibited from creating an account or otherwise providing their personal information.

Why do we collect this information?

We use the information that we collect about you for the following purposes: 

• fulfil your order and provide related customer service;
• maintain, improve, and administer our website; 
• inform you about products and services that might be of interest to you; 
• provide co-branded offers with our partners;
• improve or personalize your online experience, our services, and our communications with you;
• identify and prevent fraud;
• enhance the security of our network and information systems;
• better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.

Who has access to your information?

We limit access to your information to employees who have a need to use the information and are obligated to protect that information and keep it confidential. 

We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with: 

• Fulfilling or delivering your order;
• Storing and securing data;
• Processing payments;
• Marketing, analytics, and fraud detection activities; or
• Customer service.

We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms and Conditions, or to protect our rights or property or those of others.

Finally, we may provide your information to one or more third parties in the event of a merger, acquisition, or corporate reorganization involving us.

How long do we keep your information?

We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so. 

What rights do you have to access and control the use of your information?

You have the right to:

• access your personal information; 
• unsubscribe from marketing or withdraw any specific consents you gave us; 
• request a copy of the personal information that is being processed by us;
• have errors in your personal information corrected;
• have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information – but in either case, only under specific circumstances prescribed by law;
• lodge a complaint with your local data protection authority.

How you can exercise these rights?

You can contact Customer Care to exercise any of the rights listed above by going to the Contact Us page on this website.

You may also exercise some of those rights on your own by going to “My Account”, selecting “Account Update Settings”, and updating your personal information and preferences. 

Even if you choose to unsubscribe to receive any advertising via e-mail, telephone or by post, we may still communicate with you using any of these methods regarding your orders, your account or for other administrative purposes.

To protect your privacy, we may need to verify your identity after we have received your request.

How do we protect your information?

We maintain physical, electronic, and procedural safeguards designed to help us protect your personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Wall DesignWorks, you choose a password to help protect your account information. You should select a strong password and keep it safe. You may change the password as often as you wish by going to “My Account” and selecting "Account Update Settings."

What are Cookies and why do we use them on our website?

Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages.  Cookies are useful because they allow a website to recognise a user's device. Like most websites, our website uses cookies that, among other things, let you navigate between pages efficiently, remember your preferences, and generally improve your experience on our website. They can also help to ensure that advertising you see online are relevant to you and your interests.

To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer, tablet or mobile device (each, a “device”) will need to accept cookies.

We also work with selected companies who may also set cookies on your device during your visit to our website. They use the information collected from their cookies to serve ads to you on different products and services. They may also use cookies to track your response to their advertisements, to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their ads. 

If you don’t accept cookies, some functions on our website will not work. However, if you'd prefer to control or delete cookies from our website or any other website, see the explanation of how to manage cookies below.

What kinds of cookies do we use on our website?

Our website uses the following types of cookies:

Strictly necessary cookies

These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase.

Performance cookies

These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor and are only used to improve how the website works.

Functionality cookies

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features, including access to the portfolio of products you have designed or order through us. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. 

Advertising cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are usually from third parties.

Third Party cookies

When you use our website, you may notice content provided by a company other than us. Also, if you 'share' Wall DesignWorks content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these social networks. We have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them. 

How can you manage which cookies are placed on your device?

Cookies allow you to take advantage of some of our website's essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website will not work properly.

The Help-menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.

If you’d like to opt out of cookies created by 'sharing' Wall DesignWorks content through social networks – such as Facebook and Twitter – we suggest you check those third-party websites for more information about their cookies and how to manage them.

If you want to know more about Third Party Cookies and to opt out of them if you wish – see www.allaboutcookies.org and www.youronlinechoices.eu.

Changes to this Privacy and Cookie Policy

Wall DesignWorks may revise this Privacy and Cookie Policy from time to time by posting a revised Privacy and Cookie Policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.